Contact Us

We are doing everything we can to provide you with the best customer service, any questions or suggestions, you can contact us by email or live chat on the website. We respond quickly to any messages and are more than happy to assist you. Or you can submit your feedback by filling out the form below.

love@poramondo.com 
(for customer care and shopping related issues, such as pre-sales help, tracking orders, and return & refund or exchange service)

contact@poramondo.com  or send text to us: +1 510-497-1088
(for wholesale, business cooperation, service/official notification, business reply, or other business related issues) 

Need after-sales service? Please visit After-sales Center directly.

Our Office Address:
2770 Arapahoe Road STE 132-680, Lafayette, CO, 80026 US

Our Warehouse Address:
1200 Interchange Blvd STE A, Newark, DEL, 19711-1810 US
110-60 Dunkirk St #E, Jamaica, NY, 11412 US

*Note: If you need return & refund service, please do not return the package directly to the warehouse address listed here without contacting us in advance. The return address could be different from warehouse address. We also need to notify the staff in advance to prepare to receive the returned package. Otherwise it will be automatically rejected, and processing your returned package in such situation will incur an extra fee. Packages lost or damaged in such situation will not get refund.

We normally reply you within 24 hours. Thank you for your patience and understanding.